Frequently Asked Questions
1. What payment methods do you accept?
We currently accept payments exclusively through
- American Express
- Visa
- MasterCard
- Maestro
- JCB
- Discover
- Diners Club
- PayPal
. This ensures a secure and convenient checkout experience.
2. Do you ship internationally?
At this time, we only ship within the Germany.
3. What is your return policy?
We want you to be satisfied with your purchase. If you are not happy with your item, please contact us within 30 days of receiving your order for return instructions. Please note that items must be in their original condition to be eligible for a return.
4. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times may vary based on your location, but you can expect delivery within 3-5 business days after your order has shipped.
5. Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.
6. How do I change my shipping address or cancel my order?
To change your shipping address or cancel your order, please contact support@albaisa.shop within 24 hours of placing your order. Please note that for orders placed after 24 hours, we will notify the warehouse of the shipment and will not be able to change your address or cancel your order. Please confirm your address and information before placing your order.
If you have any other questions or need further assistance, please don’t hesitate to contact us at support@albaisa.shop.
CONTACT INFORMATION
👤 Support 9:00 AM - 5:00 PM
📞 Phone: +49 155 10829025
📩 Email: support@albaisa.shop
🏦 Office Address: Hohe Str. 8, 34376 Immenhausen, Germany